Refund policy
Last updated: September 8, 2026
Returns & Refunds
This Return and Refund Policy applies to purchases from Daily Depot, a trading name of QUEUEFOUR LIMITED. QUEUEFOUR LIMITED is the seller and merchant of record. For questions about a return, cancellation, damaged item, or refund, contact us first at info@daily-depot.com.
30-Day Return Window
You may request a return within 30 days after delivery. To start a return, email us with your order number, your name, the reason for the return, and clear photos if an item is damaged, defective, or incorrect.
Please contact us before sending anything back. In many cases, especially for a minor issue or lower-value item, we may be able to offer a replacement, partial refund, full refund, or another solution without requiring a return. Any alternative solution will be agreed with you first.
Return Eligibility
For a change-of-mind return, an item must be unused, in resalable condition, and returned with all original parts and accessories. Please include original packaging where reasonably possible. We may reduce or decline a refund for a change-of-mind return if the item has been used, damaged, or is missing parts beyond what is necessary to inspect it.
The following are not eligible for a change-of-mind return unless they are defective, damaged, or incorrect:
- Personalized or custom-made items;
- Items clearly marked as final sale at the time of purchase; and
- Sealed personal-care or hygiene-sensitive goods after their seal has been broken, where return is not permitted by applicable law.
Nothing in this policy affects rights you may have under applicable consumer-protection law.
How To Return An item
Contact us first. Email info@daily-depot.com with your order number and return reason. Include photos if there is a problem with the item.
- Wait for authorization and instructions. We will confirm whether a return is needed and provide return instructions. Items sent without prior authorization may be delayed or may not be accepted.
- Send the item back. Pack the item securely, include your order number, and use a tracked shipping service. Keep your proof of postage and tracking information until your return is resolved.
Return Address
Do not send an item until we have confirmed the return instructions. Contact us first at info@daily-depot.com; we will provide the correct return address for your order if a return is required.
Return Shipping Costs
For a change-of-mind return, you are responsible for the return shipping cost. Original shipping charges are not refundable unless required by applicable law.
If an item is defective, damaged on arrival, or not the item you ordered, contact us first with photos. Where we confirm the issue, we will provide an appropriate solution and cover reasonable return costs when a return is required.
Return shipping costs can vary depending on the return address provided. Contacting us first can often avoid an unnecessary return.
Refunds
After we receive and inspect an authorized return, we will let you know whether the refund is approved. If approved, we will issue the refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since we approved your refund, contact us at info@daily-depot.com.
We do not charge a restocking fee.
Damaged, Defective, Or Incorrect Items
Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is defective, damaged, or incorrect. Include clear photos of the product and packaging where available. We will review the issue and provide an appropriate remedy, which may include a replacement, refund, or return instructions at no cost to you where required.
Cancelling An Order
If you need to cancel an order, contact us as soon as possible at info@daily-depot.com. We can cancel an order and issue a full refund if it has not entered fulfillment. Once an order has been dispatched, it cannot normally be stopped in transit; you may request a return after delivery under this policy.
Contact
For any return, refund, cancellation, or product issue, contact:
info@daily-depot.com